Book online com reviews

Marco was so helpful and searched for the best room option for my family. Everything we wanted was booked but he had the best customer service attitude. He made sure we found a booking before we hung up. So appreciative of your service.

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companys commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

Proceeded to charge my credit card while I was explaining I did not have authorization to travel yet. Now they have to review what theyve entered and it will take 2 to 10 business days to restore the money to my credit card.

Reservation was made. Cancelation was not explained at time of making my reservation. I called to cancel due to not being able to attend our event in. Lakeland. When I called to cancel a different agent told me I would be penalized for canceling before 2-20-2026. Not a good experience.

Due to a flight delay my child and her young family needed to be able to stay overnight and near the airport. Jorge Alexis very professionally helped me make a reservation for them. Now I dont need to worry about them in their time of need. They are also thankful for an easy solution.